Achieve higher profits and better work-life balance through effective mobile communication
Posted: May 26th, 2020
That thrill of starting your first business can be both exhilarating and terrifying at the same time. Those moments of terror in wondering if you’re going to make enough to pay your bills and eat at the same time! One thing we see frequently at Optus Business Centre Shepparton is someone who has started a business and used their mobile number as the primary contact number for their business. This may seem like a cheap and easy thing to do. I mean, you need to carry your mobile on you anyway and who can be bothered having a second mobile for work?
Let’s play this out. Your business grows exponentially over the next year or two. You receive twenty, thirty or even fifty calls per day. Good problem to have right? Wrong. You have now become a slave to your mobile phone and are continuously being interrupted from what you love doing the most; your trade. Imagine your drill in one hand, holding a screw in place with the other and then your phone rings. You put everything down, and it is someone calling to book a service job or an accounts person calling to question a charge on one of your invoices.
What’s the solution? Optus Loop is a cloud-based phone system that grows with you as your business grows. It is an app that is installed on your mobile phone and provides you with a landline phone number which you can advertise for your business. It is easy to differentiate that someone has called your landline number. You can even have an auto-attendant direct your calls. For example; press 1 for accounts – this can direct calls to your bookkeeper or your partner, press 2 for quotes and 3 for service work. The real benefit here is that you can choose which calls to take. Or field the other calls to different numbers. Once you decide it is time to take out a lease for a shed or office, then you won’t have the dilemma of just anyone calling your mobile number.
Now let’s say you’re a carpenter and you specialise in kitchen and bathroom cabinetry. You know this but your clients don’t. You can add a welcome message which states ‘Thanks for calling Luke’s carpentry, home of Australia’s biggest range of custom bathroom and kitchen cabinets’. Now everyone that calls you knows that you do kitchen and bathroom cabinets. Another clever form of marketing is to have the auto-attendant say, “for cabinetry, press 1, for building press 2, for doors and windows, press 3′. Now you have just educated your callers that you specialise in cabinetry, building and doors and windows.
You can even create an after-hours message bank. Where you can leave a custom message stating your work hours, social media, email or website. If someone leaves a voice message, this will be sent straight to your email so you can choose if it can wait or you need to call straight back.
All this can cost from as little as $24 per month, and you will receive the full local support from our team at Optus Business Centre Shepparton. Instead of needing to walk into a retail store or waiting on hold with call centres.
We help all size businesses from one to hundreds of services. We offer mobile and office phones, fixed and mobile data plans, business networking hardware and mobile accessories.
If you want to talk to one of our business experts to design a custom solution for your business, you can contact us on 03 5878 1155.
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